Rebate & Customer Success Coordinator
New
M
My Hero VAHVAC services
Location: Colombia; Fully Remote Work From Home Role, Must be available during U.S. Pacific Time business hoursFull-Time
SalaryBase hourly rate: $8–$10/hr + Performance based commission
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Job Details
- Languages
- Strong English communication skills (verbal and written) – C1/C2 level
- Required Skills
- Microsoft ExcelCustomer serviceTime Management
Requirements
- Previous customer service representative (CSR) or customer support experience is preferred.
- Be comfortable making frequent outbound phone calls and persistent customer follow-up.
- Have strong verbal and written English communication skills at C1/C2 level.
- Be highly organized with exceptional attention to detail.
- Be proactive, reliable, and able to work independently with minimal supervision.
- Have experience using CRM systems, Microsoft Excel, spreadsheets, and other business software.
- Have strong time management skills and the ability to manage multiple customer accounts simultaneously.
- Customer documentation, administrative coordination, or case management experience is highly preferred.
- Experience in home services, construction, utilities, or similar industries is highly preferred.
- Outbound sales, appointment setting, lead generation, or familiarity with rebate or incentive programs is highly preferred.
Responsibilities
- Manage a pipeline of approximately 300 customer rebate applications.
- Review customer accounts to identify eligible government rebate opportunities.
- Follow up with customers by phone, email, and text to collect documentation and signatures.
- Maintain accurate CRM records, spreadsheets, and detailed customer notes.
- Coordinate with internal team members to ensure rebate applications are submitted and processed efficiently.
- Communicate application updates and status throughout the process.
- Make outbound calls to promote discounted HVAC service offers and generate new opportunities.
- Support additional administrative and operational tasks as needed.
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