Tier 3 Customer Success Specialist
N
NeoWorkCustomer success
ColombiaFull-TimeSenior
SalaryUp to $1,650.00 USD, based on skills and experiences.
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Job Details
- Languages
- Strong written and spoken English.
- Experience
- 5+ years of strong customer service experience in customer success, operations, process design, or a related field.
- Required Skills
- Customer serviceCustomer SuccessGoogle Workspace
Requirements
- Have 5+ years of strong customer service experience in customer success, operations, process design, or a related field.
- Have experience writing SOPs, process documentation, or training materials.
- Be comfortable with Google Workspace, ClickUp or a similar task tool, and spreadsheets.
- Have experience working directly with client leadership and coordinating across internal operations teams.
- Be able to translate decision-maker goals into clear processes.
- Have strong written and spoken English.
Responsibilities
- Map customer workflows from start to finish and identify where they break down.
- Design clear, repeatable processes to remove friction and improve outcomes.
- Write and maintain SOPs that a new team member can follow without guessing.
- Turn client goals into processes by working directly with leadership.
- Build tools, templates, and documentation that the wider team can reuse.
- Track the results of process changes and adjust based on what the data shows.
- Share what you build so the team can apply it across similar situations.
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