Influencer Marketing Account Manager
S
SurInfluencer marketing
This is a full-time remote role for candidates based in Latin America, working closely with a team based in Vancouver, Canada (Pacific Time)Full-TimeManager
SalaryUS$3,000 per month base plus commission on the total creator spend across your book of business. OTE about US$4,000 per month (75/25 base/variable split), paid in USD
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Job Details
- Languages
- C1 equivalent English; Excellent written and verbal English
- Experience
- 3+ years in client services, account management or campaign strategy at an influencer marketing, social, creative or performance marketing agency, or at a creator marketing or ad platform
- Required Skills
- Customer SuccessHubSpotAccount ManagementCRM
Requirements
- Have 3+ years in client services, account management or campaign strategy at an influencer marketing, social, creative or performance marketing agency, or at a creator marketing or ad platform.
- Have hands-on experience sourcing, briefing and managing creators for brand or UGC campaigns.
- Know customer success fundamentals, including managing a book of business and outreach cadences in a CRM such as HubSpot.
- Be able to advise clients on campaign structure, budgets and marketing strategy.
- Be comfortable owning retention and revenue-growth targets with commission tied to results.
- Be able to teach customers what good looks like and make processes repeatable.
- Be organized enough to manage many accounts while building scalable resources.
- Have C1-equivalent English and excellent written and verbal English.
- Preferred: customer success experience at a SaaS company or marketplace.
- Preferred: knowledge of TikTok, Instagram and YouTube creator pricing and performance benchmarks.
- Preferred: e-commerce or DTC brand experience.
- Preferred: experience creating training content or running webinars.
- Preferred: paid media or ad platform account management experience focused on growing client spend.
- Preferred: a builder mindset and comfort identifying opportunities for automation or process improvement.
Responsibilities
- Own a book of about 200 brands on paid subscription plans, managing outreach, cadences and account notes in HubSpot.
- Onboard new brands and help them make their first successful creator hire quickly.
- Teach brands to use the platform's creator search, filtering, campaign posting, applicant review and package-purchasing tools.
- Consult on campaign goals, platform and creator-tier selection, content approaches and success measures.
- Advise on creator selection, briefs, content formats, pricing, usage rights and timing.
- Turn one-off orders into repeat programs with campaign plans, content calendars and creator rosters.
- Run check-ins and results reviews, identify what worked and plan subsequent campaigns.
- Monitor usage and spend signals to identify at-risk accounts and intervene early.
- Build playbooks, brief templates, webinars, help-center content and in-product or email nudges.
- Flag upgrade and expansion opportunities to sales and share customer feedback with product and marketing.
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