Account Manager (Client Success Manager)
J
JobgetherDigital marketing
Current residence in Mexico, as the role is exclusively open to Mexico-based candidates., Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time, with Fridays ending at noon.Full-Time
Salary2,000 - 3,500 USD per month
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Job Details
- Languages
- Excellent spoken and written English
- Required Skills
- Project CoordinationCustomer serviceDigital MarketingAccount ManagementClient relationship management
Requirements
- Have previous experience in a client-facing role such as account management, client success, or customer service.
- Have excellent spoken and written English and communicate clearly and professionally with clients and colleagues.
- Demonstrate relationship-building skills and a commitment to the client experience.
- Bring a client-oriented, solutions-focused mindset and the ability to develop practical responses to customer needs.
- Have problem-solving and conflict-resolution skills, including the ability to address concerns calmly and proactively.
- Pay close attention to detail and maintain accurate records, meeting notes, follow-ups, and client documentation.
- Have a solid understanding of digital marketing concepts and digital advertising.
- Bring strong organizational and project coordination skills to manage multiple client relationships, priorities, and deadlines.
- Communicate proactively, take ownership, identify risks, escalate issues, and follow through on commitments.
- Collaborate effectively with distributed teams, particularly colleagues based in the United States.
- Follow established processes and contribute ideas to improve workflows and client outcomes.
- Have a reliable computer and stable internet connection suitable for full-time remote work.
- Be currently based in Mexico; the role is exclusively open to Mexico-based candidates.
Responsibilities
- Build and maintain long-term client relationships as the primary point of contact throughout the post-sale journey.
- Conduct regular client check-ins to monitor satisfaction, address concerns, and align on goals and expectations.
- Identify potential churn risks and take proactive steps to resolve issues and strengthen retention.
- Manage client concerns and conflicts, provide timely solutions, and support clients with their marketing strategies.
- Coordinate onboarding, kickoff meetings, training, service launches, and early performance monitoring.
- Prepare meeting agendas, document discussions, communicate action items, and follow up on agreed next steps.
- Respond to client questions, monitor support inboxes or helpdesk channels, and maintain detailed interaction records.
- Coordinate with internal teams to keep client deliverables on schedule and services aligned with expectations.
- Identify account expansion opportunities, recommend additional services, and support upselling, referrals, and client reviews.
- Analyze client satisfaction survey feedback and recommend improvements to the client experience.
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