Account Manager (Client Success Manager)
New
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Spotlight Marketing + BrandingDigital marketing
Remote (Mexico-based candidates only), Monday–Friday, 8:00am–5:00pm EST (Fridays end at noon)Full-TimeManager
Salary2,000 - 3,500 USD per month
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Job Details
- Languages
- Clear, articulate spoken English; excellent written English
- Required Skills
- Problem SolvingDigital MarketingAccount ManagementClient relationship management
Requirements
- Have prior client-facing and/or account management experience.
- Speak English clearly and articulately.
- Have excellent written English.
- Demonstrate strong attention to detail.
- Bring a client-oriented, solutions-focused mindset.
- Have strong problem-solving skills.
- Have a solid understanding of digital marketing concepts and digital advertising.
- Have a reliable computer and internet connection.
Responsibilities
- Develop and maintain strong, long-term relationships with assigned clients and serve as their primary post-sale contact.
- Check in with clients regularly, identify concerns early, resolve conflicts, and support client retention.
- Support onboarding, kick-off calls, training, launches, and early success monitoring.
- Communicate meeting agendas, summaries, and next steps, and help clients adopt new services and upsells.
- Respond to client questions and requests through the support inbox or helpdesk as needed.
- Document client interactions and maintain detailed notes according to SOPs.
- Identify opportunities to expand services, improve results, and support upsells, referrals, and reviews.
- Coordinate with internal teams to keep work on track, improve processes, and troubleshoot or escalate issues.
- Create and distribute client satisfaction surveys and identify trends and areas for improvement.
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