Technology Operations Manager
New
J
JobgetherCreative production
Must reside in the United States. International remote work is not available for this position., Monday through Friday, from 9:00 a.m. to 6:00 p.m. Eastern Time.Full-TimeManager
Salary105,000 - 125,000 USD per year
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Job Details
- Experience
- At least five years of relevant technical experience
- Required Skills
- Google WorkspaceSlackServiceNow
Requirements
- At least five years of relevant technical experience in systems and tool implementation, technology planning, IT support, AI integration, or vendor management.
- Knowledge of creative production and business applications, including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, Adobe, Maxon, ServiceNow, or Active Directory, or comparable tools.
- Practical experience applying AI and machine learning to improve workflows, automate processes, and drive operational efficiencies.
- Understanding of Apple and Windows hardware, operating systems, and technical support requirements.
- Experience with content security management, data protection, compliance processes, and information security requirements.
- Strong troubleshooting, analytical, and problem-solving skills, including identifying root causes and implementing solutions.
- Project management, organizational, and time-management abilities, with attention to detail.
- Ability to balance hands-on technical responsibilities with strategic technology planning.
- Availability to work Monday through Friday, from 9:00 a.m. to 6:00 p.m. Eastern Time.
Responsibilities
- Manage and optimize technology operations across three studios, ensuring systems and infrastructure meet business requirements.
- Design, implement, and maintain technical infrastructure; identify and resolve system bottlenecks and process inefficiencies.
- Collaborate with global IT teams on technology strategies, operational procedures, system requirements, and scalable solutions.
- Identify and implement AI and machine learning solutions to improve workflows, automate processes, and increase efficiency.
- Partner with information security and privacy teams to support data protection, content security, and internal controls.
- Administer business systems and creative production tools, supporting their reliability, accessibility, and effective use.
- Provide technical support for Mac and PC environments and coordinate equipment requirements across global locations.
- Advise stakeholders on technology infrastructure, expansion opportunities, emerging technologies, and AI integration.
- Serve as a point of contact for clients on content security compliance and related technical requirements.
- Manage technology vendors and external contractors, and support tools including Apple Business Manager, Google Workspace, Slack, Airtable, Frame.io, and Adobe applications.
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