Enterprise Account Manager
New
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TeamViewerB2B SaaS
Work location is Remote, USA.Full-TimeManager
SalaryThe base salary range for this position is $80,000 - $100,000 USD annually. In addition to base pay, this role may be eligible for TeamViewer’s company bonus and RSU program.
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Job Details
- Experience
- 2–4 years in Account Management, Customer Success, or a comparable customer-facing commercial role
- Required Skills
- Customer SuccessAccount ManagementCRM
Requirements
- Have 2–4 years in Account Management, Customer Success, or a comparable customer-facing commercial role.
- Bring experience ideally in B2B SaaS.
- Demonstrate a track record of carrying retention and expansion targets.
- Be able to prioritize and manage a wide book of accounts.
- Communicate clearly and directly with customers and internal partners.
- Maintain CRM hygiene and accurate forecasts as a consistent work habit.
- Experience selling or supporting IT, security, or remote-connectivity software is relevant.
- Have a history of partnering with Account Executives or sales counterparts on larger deals.
- Bring multi-year and multi-product expansion experience.
- Be able to travel domestically up to 40%.
Responsibilities
- Manage a book of roughly 100 existing Enterprise customers, representing about $4M in ARR.
- Drive customer adoption and depth of use across products customers already own.
- Identify accounts at risk and manage renewals early, including multi-year capture and accurate forecasting.
- Generate upsell and cross-sell opportunities across existing customers.
- Prioritize activity across the full account book rather than focusing only on the most vocal accounts.
- Partner with an Account Executive on larger expansion cycles, sourcing the opportunity and handing it off cleanly.
- Resume relationship ownership when a partnered expansion closes.
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