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Account Manager (Enterprise)

Account Manager (Enterprise)

New
R
RunpodAI infrastructure
Remote - USAFull-TimeManager
SalaryThe competitive OTE for this position ranges from $130,000 and $250,000 USD. This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Because this role is measured on growing your accounts, your commission is uncapped - expansion within your book creates real potential to earn above your target OTE.
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Job Details

Experience
2–5 years of experience in account management, customer success, or post-sales roles
Required Skills
Customer SuccessAccount ManagementCRM

Requirements

  • Have 2–5 years of experience in account management, customer success, or post-sales roles.
  • Bring strong technical acumen and confidence engaging with developers and executives.
  • Manage multiple technical and business stakeholders and build strong relationships.
  • Understand churn, usage, ARR/MRR, and net revenue retention metrics.
  • Analyze usage data, identify trends, and make recommendations.
  • Have excellent verbal and written communication and presentation skills.
  • Be proficient with CRM, analytics tools, and Slack-like collaboration platforms.
  • Take ownership of accounts end to end.
  • Successfully complete a background check.

Responsibilities

  • Serve as the main point of contact for a portfolio of existing accounts.
  • Monitor account health metrics, including usage, billing, feature adoption, and churn risk, and proactively intervene.
  • Drive renewals, upsells, and cross-sells by identifying expansion opportunities.
  • Conduct QBRs and MBRs covering ROI, roadmap, usage insights, and new offerings.
  • Work with product, engineering, and support teams to resolve customer issues, advocate for feature enhancements, and remove blockers.
  • Build account plans, forecasts, and growth strategies for each client.
  • Track and report account metrics, including churn rate, net revenue retention, expansion revenue, and customer satisfaction.
  • Handle contract renewals, negotiations, and escalations.
  • Maintain accurate CRM data, including deal pipeline, account notes, and forecasts.
View Full Description & ApplyYou'll be redirected to the employer's site
The competitive OTE for this position ranges from $130,000 and $250,000 USD. This is a mix of base plus commission. This range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Because this role is measured on growing your accounts, your commission is uncapped - expansion within your book creates real potential to earn above your target OTE.
Apply Now