Senior Account Manager - Dedicated
New
J
JobgetherCorporate travel
Based in the United StatesFull-TimeSenior
Salary90,000 - 110,000 USD per year
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Job Details
- Languages
- Professional proficiency in spoken and written English
- Experience
- At least 3 years of account management experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeFinancial analysisGoogle WorkspaceAccount Management
Requirements
- At least 3 years of account management experience.
- Experience managing high-touch or VIP clients with global operations.
- Required experience in the travel management company (TMC) industry.
- Strong understanding of corporate travel programs, travel operations, supplier relationships, and enterprise client expectations.
- Ability to manage complex client relationships, retain strategic accounts, identify growth opportunities, and improve account profitability.
- Strong financial acumen and analytical skills, including evaluating travel expenditures and developing data-driven recommendations.
- Advanced Microsoft Excel skills for complex spreadsheets, data analysis, reporting, and business performance metrics.
- Working knowledge of Microsoft Office, Google Workspace, internet research tools, CRM platforms, and AI prompting techniques.
- Professional proficiency in spoken and written English.
- Ability to plan and coordinate multiple concurrent projects under competing deadlines.
- Ability to collaborate across departments and coordinate stakeholders.
- Ability to work effectively in a remote or hybrid environment.
- Willingness and ability to travel domestically and internationally as required.
Responsibilities
- Manage a dedicated enterprise business travel account, focusing on retention, profitability, customer satisfaction, and revenue growth.
- Build relationships with client stakeholders and understand their business objectives, challenges, and travel management requirements.
- Identify account growth opportunities by recommending strategic solutions and complementary products and services.
- Lead client business planning sessions, quarterly performance analyses, and semiannual and annual business reviews.
- Support supplier negotiations and recommend improvements to commercial terms and travel program performance.
- Optimize client travel programs through policy consultation, benchmarking, technology roadmapping, and online booking improvements.
- Analyze travel spend and identify cost-saving opportunities, service improvements, and ways to strengthen policy compliance.
- Develop business intelligence reports covering spend, performance, trends, and cost optimization recommendations.
- Coordinate client projects and implementation initiatives with internal departments, monitoring account performance and service expectations.
- Use CRM systems, reporting tools, and AI-assisted workflows to improve account management and client insights.
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