Customer Delivery Manager
New
J
JobgetherEnergy software
Based in GermanyFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluency in English
- Required Skills
- Project ManagementPythonPeople ManagementMicrosoft ExcelPowerPoint
Requirements
- Hold a degree in a STEM discipline.
- Have experience in SaaS implementation or in analysing complex business processes and data, such as through business analysis, consulting, or auditing.
- Bring proven people management experience, including workload allocation, team coordination, professional development, and performance assessments.
- Demonstrate strong analytical and problem-solving skills and attention to detail.
- Understand business systems and data flows, and be able to investigate customer environments and design integration approaches.
- Have familiarity with a scripting language, preferably Python.
- Be able to use large language models (LLMs) in a controlled and effective way to automate workflows and improve operational efficiency.
- Have strong project management and organisational capabilities, including prioritising competing demands and managing tight deadlines.
- Be proficient in Excel and office productivity tools, including PowerPoint, for data analysis, reporting, and presentations.
- Be fluent in English and able to explain complex topics to technical and non-technical audiences.
- Communicate and collaborate effectively across technical, commercial, product, and customer-facing teams, including in remote environments.
- Experience in energy, commodity trading, banking, or SaaS businesses is particularly relevant; startup or remote-first experience and knowledge of energy industry systems are advantageous.
Responsibilities
- Lead and develop the Technical Solutions and Customer Delivery team, including workload allocation, account assignments, team planning, and performance management.
- Improve delivery operations by introducing project discipline, standardising processes, and rationalising implementation use cases.
- Optimise customer onboarding and systems integration processes.
- Oversee the customer delivery portfolio, monitor project health and progress, report to senior stakeholders, and escalate risks.
- Personally manage selected implementation projects, particularly complex customer accounts.
- Analyse customer ETRM, billing, ERP, and CRM systems to understand business processes and data structures.
- Design data flows and integration strategies connecting customer systems with the SaaS platform.
- Contribute to integration implementation through light scripting and workflow automation when needed.
- Work with customers to resolve delivery challenges and execute resolution plans through to completion.
- Identify opportunities for additional platform capabilities and account expansion, support pre-sales activities, and share customer insights with commercial and product teams.
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