Delivery Manager
New
W
WhiteTechFinTech, payments
We are a remote-first technology company and welcome applications from candidates across Europe, including the EEA, the UK, Switzerland, and other non-EEA European countries such as Ukraine, Moldova, Georgia, Armenia, Montenegro, Turkey, and the Western Balkans. We also consider applicants from different locations who can work within Central European Time (CET)., Central European Time (CET)Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in delivery, program, project, or product operations roles within a technology or FinTech environment
- Required Skills
- Project ManagementProduct OperationsCross-functional Team Leadership
Requirements
- Have 5+ years of experience in delivery, program, project, or product operations roles within technology or FinTech.
- Demonstrate a track record of delivering complex, cross-functional technology products and initiatives from planning through release.
- Connect product and technology delivery with business goals and measurable outcomes.
- Own delivery strategy, priorities, timelines, dependencies, risks, and stakeholder expectations across multiple initiatives.
- Lead cross-functional teams, including Engineering, Product, QA, Security, and business functions.
- Translate strategic objectives into execution plans, milestones, and measurable delivery targets.
- Use strong decision-making and problem-solving skills to identify and remove delivery blockers.
- Understand AI and emerging technologies and identify opportunities to improve delivery, productivity, automation, and decision-making.
- Experience introducing AI-powered tools and workflows within technology or product teams is an advantage.
Responsibilities
- Oversee process documentation, implementation, and continuous optimization.
- Lead change management initiatives and ensure process quality assurance.
- Manage and improve SDLC efficiency, quality, and performance.
- Ensure client satisfaction across cost, budget, timelines, and quality metrics.
- Serve as the primary client escalation point for roadmaps, release schedules, delivery issues, delays, and budget concerns.
- Supervise business analysis and design functions and assess their effectiveness.
- Own the Service Desk function and improve client satisfaction, bug resolution time, issue response quality, and root cause analysis.
- Oversee internal SaaS and white-label product development, including quality and budget control.
- Lead resource management and capacity planning across IT functions.
- Partner with security leadership to support compliance without disrupting delivery timelines.
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