Bill Pay Specialist
New
C
CorcentricPayments processing
This position is a work-from-home opportunity. We are currently hiring out of the following locations: Omaha, Nebraska; Des Moines, Iowa; Cedar Rapids, Iowa. In order to be considered, you should be within a commutable distance to one of these key hiring marketsFull-Time
Salary$20-$21/hour, plus eligibility for our annual discretionary bonus program
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Job Details
- Required Skills
- Microsoft ExcelMS OfficeCustomer serviceData entryCRM
Requirements
- Demonstrate excellent verbal, written, and interpersonal communication skills, with a focus on quality service delivery.
- Have intermediate proficiency with PC software, including MS Office applications, internet, and web-based applications.
- Show attention to detail and accuracy in data entry and case management.
- Demonstrate accountability and time management to meet deadlines independently.
- Collaborate effectively and contribute to a positive team dynamic.
- Learn new skills quickly and apply them in a fast-paced work environment.
- Be coachable and willing to improve through feedback.
- Experience with CRM systems, Excel, and online payment platforms is beneficial.
- Familiarity with IVR systems and customer service best practices is beneficial.
- Prior experience in payments processing or financial operations is beneficial.
Responsibilities
- Process payments through online portals and Interactive Voice Response (IVR) systems.
- Handle inbound and outbound calls using a soft-phone application.
- Build rapport with customers and resolve payment-related issues.
- Use CRM tools to manage daily workload and maintain accurate records.
- Navigate websites and search engines to collect payment contact information.
- Retrieve and analyze payment data from CRM and payment systems, and review data in Excel.
- Submit product and development tickets for technical issues.
- Troubleshoot declining payments, escalating when necessary, and resolve invoice discrepancies.
- Manage payment cases, update CRM notes and outcomes, and handle the team email queue using case-management procedures.
- Communicate with client Accounts Payable teams using email templates and follow call-handling procedures and telephone etiquette.
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