Partnerships Account Manager
New
C
Charlie HealthBehavioral healthcare
Remote, United StatesFull-TimeManager
SalaryThe total target base compensation for this role will be between $60,000 and $80,000 per year at the commencement of employment. In addition to base compensation, this role also offers a performance bonus. The expected total cash compensation range, including potential bonus, will be between $69,000 and $91,000 per year.
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Job Details
- Languages
- Native or bilingual English proficiency
- Experience
- 1–2 years of experience in an operations, administrative, or data-entry-focused role
- Required Skills
- SalesforceQuality AssuranceData entryProcess improvement
Requirements
- Bachelor's degree in Business, Operations, or Healthcare.
- 1–2 years of experience in an operations, administrative, or data-entry-focused role; healthcare experience is a plus.
- Exceptional attention to detail and accuracy in managing data.
- Strong organizational and time-management skills, including the ability to manage high-volume workflows.
- Proficiency with CRM platforms; Salesforce experience is preferred.
- Comfort working with digital tools and databases.
- Strong written and verbal communication, interpersonal, listening, and relationship-building skills.
- Ability to work independently, prioritize multiple tasks, and meet deadlines.
- Deescalation skills and ability to solve difficult client problems and provide service.
- Ability to structure and solve ambiguous business problems and drive continuous improvement.
- Ability to work flexible hours to meet team and patient needs.
- Native or bilingual English proficiency.
Responsibilities
- Design performance standards and metrics with cross-functional partners, and manage performance against quality standards.
- Evaluate and improve pre-admission, in-care, and post-care processes; identify automation opportunities and streamline workflows.
- Enter data accurately into relevant systems and databases, and establish quality controls to maintain data integrity.
- Review referral information daily for accuracy and completeness.
- Maintain referral and provider data, and update account and contact records as provider relationships change.
- Support quality assurance measures and conduct regular audits of data accuracy and completeness.
- Document data processes, standards, and best practices.
- Collaborate with admissions, clinical, growth strategy, partnerships, care experience, and compliance stakeholders on patient, referral source, and data needs.
- Address data-related issues and support business objectives through communication with internal teams.
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