Senior Account Manager | Retail
New
J
JobgetherRetail software
Based in the United StatesFull-TimeSenior
Salary94,000 - 151,000 USD per year
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Job Details
- Experience
- At least five years of experience in sales or account management; at least two years of experience managing national, enterprise, strategic, or multi-location retail accounts
- Required Skills
- SalesforceNegotiationCRM
Requirements
- Have at least five years of experience in sales or account management.
- Bring a proven track record selling or managing complex B2B software, technology, SaaS, or enterprise solutions.
- Have at least two years of experience managing national, enterprise, strategic, or multi-location retail accounts.
- Demonstrate experience working with ERP software in retail or another multi-location operating environment.
- Bring experience serving retail organizations such as thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy.
- Hold a bachelor's degree in business, marketing, technology, or a related field, or have an equivalent combination of education and relevant experience.
- Demonstrate a history of meeting or exceeding revenue, retention, expansion, or other commercial targets.
- Bring strategic account planning, value-based selling, opportunity development, and complex software sales capabilities.
- Have working knowledge of retail ERP systems and related processes, including POS, inventory, merchandising, purchasing, pricing, distribution, e-commerce, analytics, and integrations.
- Demonstrate executive communication, presentation, storytelling, and negotiation skills.
- Understand revenue planning, pricing, margins, contract terms, ROI analysis, pipeline analytics, forecasting, and performance reporting.
- Be proficient with CRM and sales productivity tools; Salesforce is preferred.
- Be willing and able to travel as required to support strategic customers and account development.
Responsibilities
- Manage account planning, opportunity development, renewals, and expansion for a portfolio of national, enterprise, and high-value retail customers.
- Build and strengthen relationships with senior executives, retail buyers, merchandising leaders, IT and operations teams, buying groups, and regional stakeholders.
- Create and execute annual and multi-year account plans covering revenue opportunities, product adoption, customer needs, competitive threats, and business outcomes.
- Position software solutions across ERP, point of sale, inventory management, merchandising, purchasing, pricing, distribution, e-commerce, CRM, analytics, and integrations.
- Lead discovery, solution positioning, business cases, ROI analysis, pricing, contract negotiations, and coordination with internal teams.
- Identify and execute upselling, cross-selling, SaaS conversion, and account expansion opportunities while protecting margins and supporting customer success.
- Maintain CRM records, sales activity, opportunity pipelines, and revenue forecasts; analyze customer signals and market trends.
- Coordinate with sales, solution consulting, customer success, professional services, product, marketing, finance, legal, and support teams.
- Conduct executive business reviews and address customer concerns to support retention, satisfaction, and sustainable growth.
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