Senior Account Manager
New
D
DevsuTechnology services
This role is primarily remote, with in-office or satellite office meetups once or twice a month.Full-TimeSenior
SalaryBase Salary + Performance Bonus tied to two primary metrics (Upsell Revenue Growth & Revenue Retention)
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Job Details
- Experience
- 5+ years of experience in account management, client success, or enterprise relationship management
- Required Skills
- SalesforceHubSpotAccount Management
Requirements
- Have 5+ years of experience in account management, client success, or enterprise relationship management.
- Demonstrate success meeting or exceeding growth and retention goals.
- Have experience managing a $2M+ book of business with proven revenue expansion results.
- Bring strong communication, negotiation, and executive relationship-building skills.
- Understand technology and digital solutions and be able to engage technical and business stakeholders.
- Be proficient with Salesforce, HubSpot, or equivalent CRM and reporting tools.
- Be able to travel domestically, estimated at 20–30%, for client meetings and industry events.
- Experience in technology services, digital transformation, or software consulting is preferred.
- Experience in high-growth technology consultancies or nearshore software development is preferred.
- Familiarity with building or scaling account management frameworks is preferred.
- A bachelor’s degree in Business, Marketing, or a related discipline is preferred; an MBA is a plus.
Responsibilities
- Manage key client relationships as the senior point of contact for enterprise and mid-market technology clients.
- Identify, scope, and close upsell and cross-sell opportunities aligned with client goals and Devsu’s capabilities.
- Maintain client satisfaction and prevent churn through proactive relationship management and value-driven delivery.
- Develop client-specific growth strategies and success roadmaps aligned with quarterly and annual KPIs.
- Lead renewal negotiations, pricing discussions, and contract changes; forecast revenue, retention, and pipeline growth.
- Collaborate with Delivery, Operations, and Marketing to support high-quality client outcomes.
- Partner with leadership to develop scalable account management frameworks, playbooks, and success metrics.
- Share knowledge and best practices with colleagues.
- Represent Devsu at industry events and client engagements.
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