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Bilingual Case Manager & Legal Support Virtual Assistant

Bilingual Case Manager & Legal Support Virtual Assistant

New
S
Staffing for DoctorsPersonal injury litigation
El Salvador. Colombia. Nicaragua. Bolivia, Plurinational State of. Honduras. Guatemala, 9am - 5pm PSTFull-TimeManager
Salary not disclosed
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Job Details

Languages
Exceptional bilingual fluency in English and Spanish
Experience
1+ years of direct experience in a U.S. law firm as a Case Manager Assistant, Paralegal, or Intake Specialist

Requirements

  • Have 1+ years of direct experience in a U.S. law firm as a Case Manager Assistant, Paralegal, or Intake Specialist.
  • Plaintiff-side personal injury or litigation experience is preferred.
  • Have a solid grasp of the personal injury case lifecycle, including intake, treatment, records and bills collection, demand, negotiation, and settlement.
  • Have direct experience requesting and tracking medical records and communicating with insurance adjusters about claims, MedPay/PIP, and liability.
  • Be exceptionally fluent in English and Spanish.
  • Write clear, structured, complete summaries and case notes that attorneys can act on without follow-up clarification.
  • Have hands-on experience with legal case management platforms such as Filevine, CASEpeer, Clio, Litify, SmartAdvocate, or similar.
  • Have experience with e-signature tools.
  • Maintain a quiet remote setup with a noise-canceling headset, high-speed internet, and power and internet backup systems.
  • Be available to work 9am - 5pm PST.

Responsibilities

  • Conduct regular client check-ins about medical treatment progress and answer general case-status questions.
  • Keep clients engaged in treatment and help prevent gaps in care.
  • Request, track, and retrieve medical records and billing statements through portals such as ChartSwap and by phone.
  • Log documentation accurately in the CRM.
  • Correspond with insurance adjusters about claim setup, PIP/MedPay, liability, and property damage.
  • Update case notes, deadlines, and treatment timelines, and flag files ready for demand to the attorney.
  • Assist with inbound inquiries, web leads, and texts as needed.
  • Gather case facts, run initial screening scripts, and manage e-signatures for retainer agreements.
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