Sr. Partner Success Manager, Technology Partners
New
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EngineTravel technology
Location: Remote - USFull-TimeManager
SalaryTotal OTE Range (Base Salary + Variable) $160,000 — $215,000 USD
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Job Details
- Experience
- 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business
- Required Skills
- Project ManagementSQLJSONPostman
Requirements
- Have 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business.
- Be comfortable reading API documentation, inspecting XML and JSON requests and responses, reviewing logs, and testing calls with tools such as Postman.
- Bring SQL experience or comfort pulling and analyzing data; this is strongly preferred.
- Understand travel distribution architecture, including how content moves between suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators.
- Connect integration performance to revenue and identify data-backed growth opportunities.
- Have a track record of resolving complex, multi-party technical issues through structured triage, clear ownership, and follow-through.
- Bring organizational and project management skills to manage multiple partner workstreams, incidents, and onboardings concurrently.
- Communicate clearly and professionally in writing and verbally with technical and commercial audiences, including partner executives.
- Be comfortable using AI and modern tools to streamline workflows and support diagnosis.
Responsibilities
- Own a portfolio of technology and distribution partner accounts, including OTAs, GDS partners, connectivity partners, and channel partners.
- Monitor integration and API health, including availability, response times, error rates, throughput, look-to-book, and booking success.
- Maintain partner content quality, including availability and rate accuracy, property and room mapping, and data quality.
- Lead partner-related incident triage, coordinate with partner and Engine engineering teams, and drive root-cause analysis and corrective actions through to closure.
- Onboard and activate new connectivity sources and expanded scopes, from requirements and access through certification, testing, go-live, and early monitoring.
- Grow partner revenue by improving conversion and booking reliability, expanding content coverage and use cases, and supporting competitive connected content.
- Run QBRs, technical and performance reviews, working sessions, and escalation paths, and track agreed commitments.
- Translate partner capabilities, roadmap changes, and API updates into requirements for Engine Product and Engineering, and represent Engine's needs in partner roadmaps.
- Support commercial terms and renewals with performance and volume analysis, incentive and tier modeling, and tracking of terms and obligations.
- Maintain partner records and documentation, and track developments in travel distribution and connectivity.
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