Strategic Customer Success Manager
New
L
LaunchDarklyDevOps software
Remote - USFull-TimeManager
SalaryTarget pay ranges based on Geographic Zones* for Level 4: Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $171,200 - $235,400; Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $154,100 - $211,860; Zone 3: All other US locations - $145,500 - $200,090. RSUs, health, vision, and dental insurance, and mental health benefits in addition to salary.
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years in a customer facing role
- Required Skills
- Project ManagementDevOpsCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in a customer-facing role.
- Bring experience in account management, customer or partner success, or onboarding/implementation.
- Demonstrate a track record of exceeding targets.
- Have experience owning the renewal process and accountability for a retention quota.
- Bring strong discovery and qualification skills.
- Have strong project management skills and experience holding customers and cross-functional teams accountable to timelines.
- Have experience working with a technical product, ideally with developers or other technical personas as primary customers.
- Bring experience with both proactive and reactive customer success motions.
- Have existing technical knowledge and know-how.
- Be able to advocate for customers and the company and mediate between customer requests and company direction.
- Training in Command of the Message, MEDDIC, or another sales methodology is preferred.
- DevOps experience is preferred.
Responsibilities
- Guide new customers from sales handoff through successful product activation.
- Build success plans, manage onboarding projects, recommend enablement paths, and assess customer adoption.
- Identify adoption risks and potential churn or contraction, then develop mitigation strategies with the account team.
- Provide customers with LaunchDarkly implementation and adoption guidance.
- Track customer goals and outcomes to identify opportunities for additional products, services, and features.
- Build customer trust and provide prescriptive guidance to help customers realize value.
- Identify and support customer advocates, and use success metrics and value insights to gain executive sponsorship.
- Forecast renewals weekly and work with customers, sales, and deal desk to complete renewal agreements and identify expansion opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
