Customer Success Manager, North America
New
P
PERSUITLegal technology
This is a fully remote position open to candidates based in the United States., Eastern, Central, or Mountain time zones are preferred.Full-TimeManager
SalaryThe base salary for this position is $120,000 plus variable compensation.
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Job Details
- Experience
- 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations
- Required Skills
- Data AnalysisChange ManagementAccount ManagementClient relationship management
Requirements
- Bring 2–4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations.
- Have a track record of managing client relationships or portfolios.
- Be confident engaging with senior stakeholders and leading high-stakes conversations.
- Be able to translate complex information into clear, actionable insights.
- Be proactive, organized, and technically curious, with an interest in leveraging technology and AI.
- Bring a willingness to learn, adapt, and grow.
- Experience in legal operations, legal technology, fintech, or professional services is a nice to have.
- Familiarity with legal pricing, law firm sourcing, or corporate legal departments is a nice to have.
Responsibilities
- Own a portfolio of enterprise clients across onboarding, adoption, expansion, and renewal.
- Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
- Turn usage and savings data into a clear value story that drives renewal and expansion.
- Build executive sponsorship and develop strong, multi-threaded relationships across every account.
- Drive adoption through training, change management, and scalable self-service programs.
- Identify risks and growth opportunities early, collaborating with internal experts to take action.
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