Partner Operations Manager
New
L
LobCommercial print
We offer remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WAFull-TimeManager
SalaryAnnual Salary Band: $102,500 - $112,500; compensation for this role consists of a base salary and RSUs.
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Job Details
- Experience
- 5+ years of hands-on experience managing commercial printers or contract manufacturers
- Required Skills
- SQLNetSuiteRedshift
Requirements
- Bring 5+ years of hands-on experience managing commercial printers or contract manufacturers.
- Have working knowledge of print production and mail, including offset versus inkjet, finishing and inserting, and substrates.
- Understand basis weight and cwt pricing.
- Have familiarity with PDF/X and GRACoL.
- Understand USPS presort, automation discounts, IMb, and NCOA/PAF.
- Be able to read commercial printer rate cards, volume tier structures, and invoices.
- Have comfort with SQL or advanced spreadsheet modeling.
- Demonstrate use of AI/LLM tools to replace manual operational work, with examples of workflows built.
- Be able to work independently and in ambiguity, with strong analytical and problem-solving skills.
- Communicate across partners, cross-functional teams, and leadership.
- Have experience executing large, complex initiatives in a high-growth, geographically distributed environment.
Responsibilities
- Manage assigned Print Delivery Network partners on performance, capacity, cost, and contract compliance.
- Run weekly partner scorecards and quarterly business reviews.
- Audit partner invoices against contracted rate cards and tier structures, and recover overcharges.
- Use AI tools and SQL to automate audits, scorecards, and reporting across Redshift, NetSuite, and invoice ingestion.
- Enforce the Lob Paper Program and substrate specifications, and hold partners to PostalIQ go-live benchmarks.
- Own capacity forecasting for partner groups through peak season.
- Qualify and onboard new flex partners.
- Establish PostalIQ presort readiness across the partner group.
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