Spanish-Bilingual Medical Virtual Receptionist
New
W
Winning AssistantsPhysical therapy
Workable workplace: remote; Workable locations: Mexico. Venezuela, Bolivarian Republic of. Colombia. Puerto Rico. El Salvador. Argentina, Must be available to work the required Pacific Time schedule; 11:00 AM – 8:00 PM Pacific TimeFull-Time
Salary6 - 8 USD per hour
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Job Details
- Languages
- Strong English and Spanish communication skills, both verbal and written
- Required Skills
- HIPAA
Requirements
- Have relevant experience as a Medical Receptionist, Healthcare Virtual Assistant, Patient Scheduling Coordinator, Medical Front Desk Specialist, or similar healthcare administrative role.
- Have hands-on experience with patient scheduling, appointment coordination, intake processing, and administrative follow-ups.
- Be proficient in spoken and written English and Spanish.
- Have experience using an Electronic Health Record (EHR) or healthcare practice management system.
- Be comfortable managing high-volume calls, text messages, and voicemails.
- Know HIPAA regulations, patient confidentiality, and appropriate handling of sensitive medical information.
- Be available to work the required Pacific Time schedule.
- Be able to submit an NBI Clearance and/or Local Police Clearance background check before onboarding.
- Have a reliable laptop or desktop, stable internet of at least 25 Mbps, a noise-canceling headset, a working webcam, and a quiet professional workspace.
- Preferred: experience in physical therapy, rehabilitation, chiropractic, or outpatient healthcare settings.
- Preferred: familiarity with Jane App, Google Voice, insurance-authorized scheduling, Kaiser referrals, patient waitlists, and multi-visit follow-up workflows.
Responsibilities
- Schedule evaluations, follow-up appointments, cancellations, and rescheduled visits using Jane App.
- Contact patients to coordinate approved treatment visits and multi-visit plans.
- Manage patient waitlists and fill appointment slots opened by cancellations.
- Follow up with patients who have authorized visits remaining but have not scheduled.
- Coordinate provider schedules and support scheduling as additional providers are added.
- Handle inbound and outbound calls, text messages, voicemails, and patient inquiries.
- Send intake forms and paperwork, and follow up on incomplete documents.
- Maintain accurate patient information, administrative records, checklists, and follow-up trackers.
- Coordinate with office management and billing on authorizations and scheduling issues, and escalate clinical questions.
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