Bilingual Onboarding Manager (Spanish)
New
R
RoofrRoofing SaaS
Remote - CanadaFull-TimeManager
Salary70,000 - 75,000 CAD per year
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Job Details
- Languages
- Fluent in Spanish (written and spoken)
- Experience
- 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment
- Required Skills
- Customer Success
Requirements
- Be fluent in Spanish, written and spoken.
- Have 2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment.
- Have experience working in a fast-paced, high-growth startup environment.
- Demonstrate strong communication and presentation skills across live calls, video meetings, email, and webinars.
- Build rapport quickly and adapt your approach to customer goals, maturity, and engagement.
- Manage customer needs while making thoughtful, outcome-driven recommendations.
- Demonstrate product value and guide customers toward broader adoption and better business outcomes.
- Work autonomously, manage competing priorities, and follow through consistently.
- Bring strong organization, time management, and attention to detail.
Responsibilities
- Own the onboarding journey for new Roofr customers, from account setup and training through handoff to their Customer Success Manager.
- Manage multiple concurrent onboardings in a high-volume environment, balancing 1:1 sessions with group-based training.
- Guide customers through Roofr based on their workflows, goals, and technical experience.
- Help customers reach the graduation milestone of being live, self-sufficient, and ready for handoff.
- Work with the Account Setup Team to configure Roofr around each customer's needs and support adoption.
- Deliver live training sessions and group webinars that drive adoption.
- Partner with Sales, Account Management, Retention, Product, and Customer Success to address friction and ensure clean handoffs.
- Contribute to the design and continuous improvement of the onboarding playbook.
- Help customers prioritize and build habits that support long-term success with Roofr.
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