Customer Support Specialist, Bilingual (Spanish)
New
R
RoofrRoofing software
Remote - Canada, Start times of approximately 12 PM EST/9 AM PST to 1 PM EST/10 AM PST, with some flexibility based on team needsFull-TimeJunior
Salary50,000 - 57,500 CAD per year
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Job Details
- Languages
- Bilingual (English + Spanish)
- Experience
- 1 - 3 years of bilingual customer support experience
- Required Skills
- CRM
Requirements
- Have 1–3 years of bilingual customer support experience.
- Communicate in English and Spanish.
- Have experience handling a high daily volume of customers by phone, email, and chat.
- Demonstrate communication and creative problem-solving skills.
- Be available for scheduled start times around 12 PM–1 PM EST or 9 AM–10 AM PST, with some flexibility based on team needs.
- Participate in rotating holiday coverage.
- Be available for partial weekend coverage when requested based on team needs.
- Experience in a fast-paced startup environment is a plus.
- Experience with Intercom is a plus.
Responsibilities
- Deliver customer support through live phone and chat interactions in English and Spanish.
- Assist customers and internal teams with inquiries and troubleshoot complex issues.
- Provide solutions focused on effective customer service.
- Build product knowledge and stay current on product features and enhancements.
- Track and update support tickets and activities in the CRM.
- Work with Sales, Customer Success, Onboarding, and Product teams on the customer journey.
- Balance quality and efficiency while improving the customer experience.
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