Account Manager
New
H
HireframeStaffing
Workable workplace: remote; Workable locations: South Africa, Availability to work during US business hours and align schedules with client needs.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills, both written and verbal
- Experience
- 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
- Required Skills
- Organizational skillsTime ManagementAccount ManagementClient relationship management
Requirements
- Have 4+ years of experience in account management, client success, or a client-facing role with end-to-end ownership of client relationships.
- Have experience working in a startup or high-growth environment.
- Communicate effectively in written and verbal English, including with US-based clients.
- Be available to work during US business hours and align schedules with client needs.
- Demonstrate a goal-oriented mindset and take ownership of retention and expansion metrics.
- Communicate proactively, providing updates and addressing issues without prompting.
- Bring strong organizational and time-management skills to manage a high volume of clients.
- Be coachable and growth-oriented, and willing to ask questions, receive feedback, and implement improvements.
- Nice to have: experience in staffing, recruiting, HR, or professional services.
- Nice to have: exposure to US-based startup culture or experience coordinating across offshore teams.
Responsibilities
- Manage a portfolio of 20+ active client accounts across the US.
- Set agendas, lead monthly client syncs, capture action items, uncover future needs, and follow through.
- Monitor account health and identify risk signals before they lead to churn.
- Recognize client expansion opportunities and initiate growth conversations.
- Coordinate with the recruiting team on active placements and serve as the client’s point of accountability.
- Keep account data, notes, and next steps accurate and up to date.
- Identify situations requiring leadership involvement and escalate clearly and early.
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