Senior Client Success Manager

New

Tree TractionDirect mail marketing

Remote (South Africa), 7 AM to 4 PM Mountain Time (MST), Monday to Friday; urgent client requests may come in after hours.ContractSenior

Salary not disclosed

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Job Details

Languages: Fluent written and spoken English, with near-perfect grammar and spelling for US clients.
Required Skills: MarketingLead GenerationSlackAccount ManagementCRM

Have experience owning client relationships at a marketing agency or marketing SaaS company as a Client Success Manager or equivalent, or as an account executive who managed clients after the close.
Show a track record of owning an upsell, expansion, or sales target and provide results.
Have experience with regular live client contact, including strategy sessions and phone or video calls.
Understand marketing and lead generation, including lead flow, conversion rates, and ROI.
Be fluent in written and spoken English, with near-perfect grammar and spelling for US clients.
Be available to work 7 AM to 4 PM Mountain Time, Monday to Friday, with urgent client requests sometimes coming after hours.
Nice to have: experience working with US clients.
Nice to have: daily use of AI tools.
Nice to have: comfort with data, reporting, and CRMs.

Serve as the main point of contact for a book of tree service clients by phone, text, and email.
Own client onboarding after the sale, set expectations, and collect the information needed to begin work.
Get client campaigns approved on time for weekly and semi-monthly direct mail deadlines.
Manage enterprise accounts and their client relationships.
Grow accounts by upselling clients to larger plans.
Work with Marketing Strategists on targeting and creative to improve client ROI.
Share client feedback about service areas and mailer designs with the team.
Flag app and dashboard issues to the Systems team, test new dashboards, and suggest process improvements.
Run client check-ins and 30-60-90 reviews, and advise clients alongside Marketing Strategists.

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