Client Success Manager
B
Bamboo WorksStaffing
Source API remote eligibility restrictions: South Africa, Flexible with overlap across international clientsContractManager
Salary$1,600 - $2,000 (depending on level of experience) + revenue-based incentives
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Job Details
- Languages
- Fluent English
- Experience
- 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
- Required Skills
- Project ManagementStakeholder managementCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.
- Have experience managing long-term client relationships with a focus on retention and account growth.
- Have experience coordinating multiple stakeholders and managing several projects simultaneously.
- Demonstrate strong problem-solving skills and confidence handling challenging client conversations.
- Have excellent written and verbal communication skills and fluent English.
- Be highly organized, proactive, and able to work independently.
- Demonstrate commercial awareness while maintaining a client-first mindset.
- Be comfortable learning about different industries, business models, and organizational structures.
- Recruitment, staffing, outsourcing, or HR services experience is a plus.
- Familiarity with remote hiring models and globally distributed teams is a plus.
- Experience with ATS, CRM, project management, or client success platforms is a plus.
Responsibilities
- Own client relationships from onboarding through long-term account management.
- Lead onboarding, hiring kick-offs, and calibration sessions.
- Conduct regular client check-ins, business reviews, and strategic planning sessions.
- Translate hiring requirements into recruitment briefs and coordinate with recruiters.
- Monitor recruitment timelines and candidate pipelines, and keep clients updated.
- Support contractors through onboarding, performance check-ins, and team integration.
- Coordinate clients, recruiters, contractors, sales, and leadership across projects.
- Manage multiple client accounts and improve internal processes.
- Identify opportunities to expand client teams and recommend staffing solutions.
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