Manager or Senior Manager, Strategy & Operations
H
Health-E CommerceDigital health
100% remote within the United States, Must be able to work EST hoursFull-TimeManager
SalaryManager level $115,000 - $140,000 base, Senior Manager level $140,000 - 160,000 base. Discretionary Annual Bonus Eligibility: Up to 15%
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Job Details
- Experience
- Minimum of 5+ years of experience in healthcare operations, telehealth, or a similarly complex regulated environment. Senior Manager: 5–8+ years of experience in digital health operations.
- Required Skills
- Data Analysis
Requirements
- Have at least 5 years of experience in healthcare operations, telehealth, or a similarly complex regulated environment.
- Manage external partners against defined service levels and business outcomes.
- Understand operational workflows and diagnose problems across multiple organizations and systems.
- Build processes, reporting, and operating cadences in a growing and evolving business.
- Use data and analytical judgment to identify risks, priorities, and performance.
- Investigate individual operational issues while building scalable solutions.
- Make progress in ambiguous environments where processes or ownership boundaries are not fully defined.
- Preferred: experience in multi-condition telehealth or digital health.
- Preferred: experience with provider networks, pharmacy partners, or prescription fulfillment.
- Preferred: experience supporting employer, benefits, or B2B healthcare programs.
- Preferred: experience transitioning from outsourced operations to internally managed capabilities.
- Preferred: familiarity with healthcare compliance, patient privacy, and regulatory environments.
Responsibilities
- Manage day-to-day operating relationships with clinical, provider, telehealth-platform, pharmacy, and fulfillment partners.
- Coordinate patient movement from intake through provider review, treatment, and ongoing care.
- Identify workflow breakdowns and lead cross-functional efforts to resolve root causes.
- Manage pharmacy and fulfillment performance, turnaround times, and service-level agreements.
- Build contingency plans for capacity constraints, shortages, and partner disruptions.
- Clarify responsibilities and handoffs among Patiently, providers, pharmacies, customer support, and technology partners.
- Lead readiness planning for launches, including workflows, escalation paths, reporting, and contingency plans.
- Coordinate complex case resolution across clinical, pharmacy, payment, and partner teams.
- Use operational metrics to drive business performance and develop SOPs, playbooks, and controls.
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