Consulting Manager
J
JobgetherUtility software
Work remotely from eligible locations in Canada or the United States.Full-TimeManager
Salary90,000 - 100,000 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- At least 5 years of experience in professional services, consulting, or software implementation. At least 4 years in a senior or managing consultant role, with experience across four or more complex CIS implementations or more than 20 successful upgrades, or at least 2 years of formal people-management experience for candidates following a leadership-focused career path.
- Required Skills
- AgileMicrosoft Power BIJiraMicrosoft ExcelServiceNow
Requirements
- At least 5 years of experience in professional services, consulting, or software implementation.
- At least 4 years in a senior or managing consultant role, with experience across four or more complex CIS implementations or more than 20 successful upgrades; alternatively, at least 2 years of formal people-management experience for a leadership-focused career path.
- Demonstrated success managing multiple concurrent software implementation projects for utility or municipal clients, from planning through deployment and stabilization.
- Working knowledge of the utility customer-to-cash lifecycle, including metering, billing, collections, and customer service.
- Experience managing project budgets, forecasting, profit and loss considerations, consultant utilization, resource allocation, and contractual scope.
- Practical knowledge of Agile, Waterfall, or hybrid implementation methodologies.
- Experience with project management, professional services automation, testing, and reporting tools such as Jira, CayStone, SpiraTest, ServiceNow, Power BI, and Excel.
- Ability to manage executive-level client relationships, facilitate workshops, and coordinate across technical and business teams.
- Approximately 50% travel as needed for client engagements; a valid passport and eligibility to travel internationally are required.
- Cayenta CIS or comparable utility and municipal platform experience is preferred; familiarity with customer portals, mobile workforce management, financial integrations, AMI/MDM, IVR, or AI productivity tools is beneficial.
Responsibilities
- Lead, coach, and mentor Application Consultants and allocate resources across concurrent projects.
- Oversee multiple customer information system implementations using standardized delivery frameworks and training-focused adoption practices.
- Guide complex implementations, greenfield projects, custom modifications, and deployments involving new utility types, regulations, or integrations.
- Review and validate solution designs, configurations, integration strategies, and data conversion approaches.
- Improve implementation methodologies, documentation, and delivery standards, and facilitate transitions between sales, professional services, implementation, and customer support.
- Manage project budgets, cost estimates, resource allocations, financial forecasts, milestones, and go-live schedules.
- Build relationships with utility and municipal customers, provide progress updates, manage delivery risks and change controls, and resolve escalations.
- Organize internal training, share best practices, and support consultant development.
- Introduce AI-assisted tools and automation for statements of work, status reports, test documentation, meeting summaries, and financial variance analysis.
View Full Description & ApplyYou'll be redirected to the employer's site
