- Contribute to the product roadmap with IT Development, Innovation and Impact, and Implementation leaders.
- Own and prioritize a backlog spanning client launches, enhancements, defects, and platform work.
- Translate business needs into Salesforce Health Cloud epics, features, user stories, and acceptance criteria.
- Ensure work is ready for sprint commitment, including requirements, dependencies, design decisions, data and access needs, and test scenarios.
- Use Claude, Claude Code, Agentforce Vibes, and Rovo to support research, story writing, documentation, and test scenario generation.
- Synthesize stakeholder priorities across Market Access, Clinical Adherence, Pharmacy, Revenue Cycle Management, Implementation, and Compliance.
- Define success measures and track adoption, error and rework rates, cycle time, and operational impact after release.
- Define acceptance criteria, accept completed work, and make timely scope and priority decisions during sprints.
- Lead user acceptance testing, triage defects, demonstrate completed functionality, and coordinate training and business readiness for go-live.
- Partner with the Salesforce architect, AI Lead, and data team on reusable platform solutions, automation guardrails, reporting, analytics, and integrations.
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