Senior Customer Success Manager
New
S
SupermetricsSaaS, Martech
Fully remote and we will only consider candidates in the following states NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VTFull-TimeSenior
SalaryThe base salary range for this role is $80,000 to $100,000 USD annually + bonus. On-target earnings (OTE) for this role is $100,000 to $125,000 annually.
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Job Details
- Languages
- Proficiency in English
- Experience
- Minimum of 3 years of relevant experience in customer success or similar customer-centric roles.
- Required Skills
- Customer SuccessSaaSClient relationship management
Requirements
- Have at least 3 years of relevant experience in customer success or similar customer-centric roles.
- Have experience in SaaS, agency, or Martech industries.
- Be proficient in English, the primary language used for internal communication and customer interactions.
- Effectively engage and communicate with stakeholders ranging from analysts to senior leaders.
- Demonstrate proficiency in commercial dealings and negotiation.
- Have solid organizational abilities and be able to track numerous tasks effectively.
- Identify resources and resolve issues in a timely manner.
- Demonstrate experience developing and growing client relationships through expansion, upselling, and renewals.
- Show openness to learning and growth.
Responsibilities
- Manage a portfolio of 40 to 60 customers, depending on location.
- Oversee the customer lifecycle, including onboarding, adoption, renewals, growth, and advocacy.
- Collaborate with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver tailored solutions and consultations.
- Build knowledge of the Supermetrics product suite and industry trends to provide insights during customer interactions.
- Understand clients’ business goals and challenges to provide tailored solutions and recommendations.
- Identify at-risk accounts and implement proactive retention strategies to mitigate churn.
- Represent customer interests and feedback internally to inform product enhancements and roadmap decisions.
- Develop and grow client relationships, including expansion, upselling, and renewals.
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