Senior Customer Success Manager - Clinical
New
H
H1Healthcare data
US RemoteFull-TimeSenior
Salary$100,000 to $122,000 per year, based on experience, plus a variable commission based on personal performance, in addition to equity in the form of Restricted Stock Units.
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, or Client Services within an Enterprise or Strategic B2B SaaS environment.
- Required Skills
- Project ManagementCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in Customer Success, Account Management, or Client Services.
- Have experience in an enterprise or strategic B2B SaaS environment.
- Demonstrate experience owning complex, high-ARR accounts.
- Have experience engaging senior stakeholders.
- Bring strong project management experience across multi-threaded, high-priority initiatives.
- Be able to manage renewals, mitigate risk, and identify expansion opportunities.
- Life Sciences experience is strongly preferred.
- Medical Affairs or Clinical experience is a plus.
- Be able to lead executive discussions and influence decision-making.
- Be proactive, organized, and able to manage ambiguity.
Responsibilities
- Serve as the strategic point of contact for assigned enterprise and strategic accounts.
- Build relationships with senior and executive-level stakeholders.
- Own account strategy, including implementation and adoption plans, success metrics, renewal readiness, and expansion opportunities.
- Lead executive business reviews and present performance against KPIs, ROI, and strategic impact.
- Identify portfolio risks and opportunities, taking action to mitigate churn and drive growth.
- Coordinate complex initiatives across business units within client organizations.
- Design and deliver tailored enablement and training sessions.
- Analyze usage data, performance metrics, and customer feedback to identify trends and optimization opportunities.
- Lead and de-escalate critical client situations with internal stakeholders.
- Share structured customer feedback with Product, Engineering, and leadership, and collaborate with Product, Engineering, Sales, and Support.
View Full Description & ApplyYou'll be redirected to the employer's site
