Senior Customer Success Manager
New
P
PointClickCareHealthcare technology
Remote, USAFull-TimeManager
Salary118,000 - 132,000 USD per year
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Job Details
- Required Skills
- Data AnalysisSalesforceAccount ManagementRelationship management
Requirements
- Have experience in a customer-facing role within a SaaS or technology company.
- Have experience in healthcare sales, account management, or customer success management.
- Have experience managing a book of business primarily focused on enterprise customers.
- Demonstrate a track record of sustaining and growing relationships.
- Demonstrate proficiency in data analysis, including interpreting and translating results.
- Have a bachelor’s degree in a relevant field or equivalent practical experience.
- Have experience using a CRM tool such as Salesforce and/or Gainsight.
- Demonstrate strong written and oral communication and presentation skills.
- Be able to work independently in a remote environment.
Responsibilities
- Manage client partnerships and ensure customers optimize the use and value of PointClickCare solutions.
- Own and deliver joint customer success plans that build, grow, and expand client relationships.
- Align customer and business stakeholders on desired outcomes.
- Provide strategic guidance and a path to value to customer executive leadership and internal account teams.
- Use the PointClickCare customer success methodology to anticipate customer challenges and provide solutions.
- Identify early warnings, develop turnaround strategies, and mitigate customer churn.
- Act as an escalation point, manage customer expectations, and develop save plans for at-risk accounts.
- Travel to client locations as required.
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