Senior Customer Success Manager
New
J
JobgetherHealthcare technology
Based in United StatesFull-TimeSenior
Salary118,000 - 132,000 USD per year
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Job Details
- Required Skills
- Data AnalysisSalesforceSaaSCRM
Requirements
- Experience in a customer-facing role within a SaaS or technology company.
- Background in healthcare sales, account management, or customer success management, preferably with an enterprise customer portfolio.
- Ability to build, sustain, and grow strategic customer relationships across organizational levels.
- Experience developing and delivering joint customer success plans tied to business objectives and measurable outcomes.
- Ability to advise senior leaders and C-level stakeholders.
- Experience identifying customer risks, managing escalations, developing recovery plans, and improving retention.
- Strong written and verbal communication, presentation, and stakeholder management capabilities.
- Ability to interpret data, identify trends, and translate findings into business recommendations.
- Experience using CRM and customer success management platforms, particularly Salesforce and/or Gainsight.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Ability to work independently in a remote environment and collaborate with cross-functional teams.
Responsibilities
- Build and maintain relationships with enterprise healthcare clients to help them optimize technology use and realize ongoing value.
- Create and execute joint customer success plans aligned with customer objectives and business outcomes.
- Advise C-level executives and customer leadership on value realization and technology adoption.
- Drive customer adoption through proactive engagement, consultative support, and tailored recommendations.
- Coordinate customer initiatives and resolve challenges with internal account teams and relevant departments.
- Monitor account health, identify risks, and implement strategies to mitigate churn and strengthen retention.
- Manage escalations and develop recovery plans for at-risk accounts.
- Identify opportunities to deepen relationships, expand solution adoption, and support account growth.
- Analyze customer and account performance data and communicate actionable recommendations to stakeholders.
- Use CRM platforms to track engagement and document account activity.
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