Ticketing Coordinator

New

100x HospitalityLive entertainment

India and the Philippines (Remote), overlap with US Eastern business hours each dayFull-Time

Salary not disclosed

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Job Details

Strong spreadsheet skills, including lookups, pivots, clean formatting, and catching numbers that do not add up.
Excellent written English for polished, confident partner emails.
Careful attention to detail and reliability with recurring deadlines.
Ability to manage a large queue of recurring tasks in a tool like Asana without reminders.
Preferred: hands-on experience with Ticketmaster (TM1 or ISM), AXS, or Tixr.
Preferred: background in live music or travel and hospitality.
Preferred: familiarity with settlement or reconciliation work.
Preferred: experience working remotely for a US-based team.
Full-time, Monday-through-Friday schedule with daily overlap with US Eastern business hours.

Pull weekly VIP and travel package sales from ticketing platforms or venue box office reports.
Update the master counts grid and prepare per-tour sales summaries, including sold, allocated, open, percent sold, and changes since the last update.
Draft and send weekly counts emails to tour management, agency, and promoter contacts.
Flag tours with lagging sales and prepare hold release recommendations for internal sign-off.
Send daily counts emails for owned destination events and monitor the shared ticket counts inbox.
Confirm VIP packages go offsale on time and complete post-show ticketing settlements.
Track refunds and price adjustments, request purchaser lists from venues, and follow up when needed.
Send ticketing details and hold requests to venues and promoters, check links, and spot-check pricing and package data.
Help Guest Services with ticketing questions and keep source notes current for every tour.

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