Partner Account Manager
New
A
Apollo.ioB2B SaaS
Remote, United StatesFull-TimeMiddle
SalaryTier 1 Pay Range (San Francisco, New York City, Seattle) $140,000 — $175,000 USD; Tier 2 Pay Range (All other US Locations) $120,000 — $150,000 USD. The listed Pay Range reflects the total cash compensation inclusive of annual base salary and annual bonus as applicable.
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Job Details
- Experience
- 5+ years of experience in partner/channel account management, customer success, or strategic account management
- Required Skills
- Salesforce
Requirements
- Have 5+ years of experience in partner/channel account management, customer success, or strategic account management.
- Bring experience in B2B SaaS ideally.
- Demonstrate success managing external relationships against mutual growth goals, such as joint business plans or QBRs.
- Be comfortable owning revenue-adjacent outcomes such as managed ARR, NRR, and retention alongside Sales, Customer Success, and RevOps.
- Have the executive presence to run quarterly business reviews and represent the company to partner leadership.
- Be organized and data-driven, with experience maintaining account plans, scorecards, and health tracking across a named book.
- Preferred: experience with HubSpot or Salesforce agency/partner ecosystems.
- Preferred: experience managing a tiered partner book.
- Preferred: familiarity with PartnerStack, Crossbeam, or similar partner/channel platforms.
- Preferred: experience working with Partner Marketing on co-marketing, case studies, or joint events.
- Preferred: experience in a GTM, sales-engagement, or RevOps ecosystem.
Responsibilities
- Maintain account plans for each partner, including segment, tier, health status, IPP score, and next milestone.
- Flag at-risk accounts and serve as the system of record for the named partner book.
- Co-create joint business plans with partners covering mutual goals, target segments, pipeline objectives, and managed-customer growth targets.
- Include certification and enablement plans in joint business plans, and set co-marketing and executive-alignment agendas.
- Partner with Sales, Customer Success, and RevOps to identify expansion opportunities in partner-managed accounts.
- Monitor adoption and usage signals to identify churn or delivery risk.
- Run regular partner check-ins and Quarterly Business Reviews, and lead annual strategic reviews for top-tier partners.
- Track certification coverage, customer quality, and routing eligibility; recommend partner promotion, remediation, or downgrade based on consistent criteria.
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