Bilingual Business Coordinator
New
A
APD Logistics Staff LLCCleaning services
United StatesPart-Time
Salary not disclosed
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Job Details
- Languages
- Fluent in both English and Spanish — written and verbal.
- Required Skills
- Customer serviceTime ManagementCRM
Requirements
- Fluent in both English and Spanish, written and verbal.
- Previous experience in customer service, administrative support, business coordination, scheduling, or a similar role.
- Strong communication skills and confidence speaking with clients and team members.
- Excellent follow-up skills and ability to consistently manage outstanding tasks.
- Highly organized with strong attention to detail.
- Comfortable managing multiple priorities and moving between different responsibilities.
- Strong problem-solving and time-management abilities.
- Comfortable working independently and taking ownership of responsibilities.
- Comfortable learning new software, systems, and technology.
- Preferred: experience in a cleaning, property services, maintenance, construction, or other service-based business.
- Preferred: experience coordinating field teams or service technicians.
- Preferred: previous CRM experience or experience with scheduling or customer management software.
Responsibilities
- Serve as a primary client contact by phone, email, and other communication channels.
- Respond to customer questions, requests, and scheduling needs.
- Coordinate schedules for cleaning jobs and maintenance services, communicating details and changes to clients and team members.
- Follow up with existing and prospective clients and track maintenance contract opportunities.
- Maintain organized records of conversations, opportunities, follow-ups, and next steps.
- Communicate schedules, job details, updates, and client requirements to the Spanish-speaking cleaning team.
- Assist with implementing and maintaining a CRM system as the company moves away from paper-based processes.
- Enter and maintain customer, job, scheduling, and follow-up information in the CRM.
- Provide general administrative support to the business owner.
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