Sales Support Coordinator
New
J
JobgetherElectrical services
Based in the United StatesFull-TimeSenior
Salary25 - 32 USD per hour
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Job Details
- Experience
- At least 5 years of related experience
- Required Skills
- Microsoft DynamicsCustomer serviceData entry
Requirements
- Hold an associate degree in a related field or have equivalent relevant professional experience.
- Have at least 5 years of related experience.
- Electrical-industry and business-to-business sales support experience are preferred.
- Familiarity with Microsoft Dynamics GP is an advantage.
- Demonstrate strong verbal and written communication skills.
- Have good computer skills, including accurate data entry, database management, and proficiency with common business applications.
- Demonstrate strong customer service skills and provide timely, professional, solutions-oriented support.
- Be organised and able to manage multiple projects, prioritise requests, and meet deadlines.
- Use sound judgement and problem-solving skills to address customer concerns and operational issues.
- Follow assignments through to completion with minimal supervision and maintain consistent follow-up.
- Be comfortable with extended periods of computer use and phone communication in a desk-based role.
Responsibilities
- Develop relationships with customers, vendors, internal business leaders, and strategic partners.
- Respond to customer inquiries by phone or email, providing information or connecting customers with appropriate resources.
- Prepare quotations based on guidance from local management and sales representatives.
- Enter customer orders accurately into the relevant database and follow established procedures.
- Track quotations, projects, and orders, maintaining follow-up and clear customer communication records.
- Coordinate with internal departments and operations teams to process transactions and keep work progressing.
- Communicate quotation, order, and project updates to customers and internal stakeholders.
- Identify opportunities to upsell services, cross-sell offerings, expand project scope, and improve order profitability.
- Prepare reports, maintain documentation, and participate in customer events and trade shows as directed.
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