IT Support Specialist
New
M
Military, Veterans and Diverse Job SeekersIT support
United StatesFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- At Least 1-2 years of experience
- Required Skills
- Customer serviceAccount Management
Requirements
- Have at least 1-2 years of experience in the listed areas or equivalent certifications in Information Technology.
- Have knowledge of end-user service and support.
- Support operating systems including MS Windows 10 and Mac.
- Have experience with cloud-based portal management, such as Google and Office 365.
- Have knowledge of desktops, laptops, and related hardware, including Dell, HP, IBM, and Lenovo.
- Deliver customer service.
- Be able to work independently and unsupervised daily.
- Google Admin certification, A++, CCENT, Network+, and Security+ are preferred.
Responsibilities
- Provide chat and phone support to internal employees with information technology issues.
- Work with Support II and SME roles to escalate level II tickets.
- Document completed work in tickets to support escalations and transfers.
- Keep the Support Team manager informed about user-related support requests as needed.
- Create and configure accounts for new users and disable or prune old accounts.
- Manage user accounts, security groups, and distribution groups as needed.
- Configure email connectivity and install applications as needed.
- Assist users with email on phones and tablets.
- Provide administrative assistance for internal systems and third-party vendor credential management as requested.
View Full Description & ApplyYou'll be redirected to the employer's site
