Customer Support Specialist I - Patients
New
P
PracticeTekHealthcare technology
United StatesFull-TimeEntry
SalaryBase pay between $20.00-23.00
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years of experience in customer success, account management, or a related field
- Required Skills
- Project ManagementSalesforceProblem SolvingCustomer SuccessAccount ManagementCustomer support
Requirements
- Have 2+ years of experience in customer success, account management, or a related field.
- Bring experience preferably from a SaaS or technology company.
- Have a high school diploma or GED.
- An associate’s or bachelor’s degree in Business, Marketing, Communications, or a related field is a plus.
- Communicate effectively and build rapport and trust with customers.
- Apply problem-solving and critical-thinking abilities.
- Manage multiple accounts and projects simultaneously.
- Adapt to a fast-paced environment with shifting priorities.
- Demonstrate technical aptitude and willingness to learn new software and systems.
Responsibilities
- Respond promptly and professionally to Tier 1 support tickets via email, phone, and chat.
- Document and resolve cases within established SLAs using Salesforce and Freshdesk.
- Send CSAT surveys after resolution, analyze trends, and share insights with the team.
- Record and communicate case details across teams.
- Develop and maintain internal and customer-facing knowledge base articles.
- Track and escalate recurring issues to Tier 2 or management.
- Use internal tools to manage workload, document interactions, and schedule follow-ups.
- Track project progress and deliverables, and participate in process improvement and documentation updates.
View Full Description & ApplyYou'll be redirected to the employer's site
