Phone Support Representative
New
J
JourneysRetail customer service
Work From Home opportunity available only to Tennessee residents., CSTContract
SalaryEarn an additional $100 per week for maintaining 100% perfect attendance
Apply NowOpens the employer's application page
Job Details
- Languages
- Proficiency in English grammar and syntax
- Required Skills
- Customer serviceWritten communicationVerbal communication
Requirements
- Previous customer service or retail experience is preferred but not required.
- Strong verbal and written communication skills, including proficiency in English grammar and syntax.
- Ability to connect with customers and respond effectively to their needs.
- Ability to work in a fast-paced, changing environment while meeting performance goals.
- Ability to learn quickly, assess issues, and provide clear and accurate solutions.
- Professionalism in handling and de-escalating conflicts.
- Must be able to work 40 hours per week in scheduled 8-hour shifts.
- Provide a dedicated, secure, quiet, distraction-free workspace.
- Use a desktop or laptop with an SSD, an Intel i5/i7 or AMD Ryzen 5/7 processor with 4+ cores, and the latest operating system; tablets and MacBook Airs are not permitted.
- Have at least 16 GB RAM, two functional monitors, a USB or USB-C headset (Bluetooth is acceptable if fully charged), a webcam, an external mouse, and a Wi-Fi-capable cell phone with charger.
- Use a wired Ethernet connection; public Wi-Fi is not allowed. Minimum internet speed is 50 Mbps download and 5 Mbps upload.
- Pass the official system test using Google Chrome; equipment and internet access are verified during onboarding.
Responsibilities
- Address and resolve customer inquiries regarding orders, ensuring information is accurate and up to date.
- Assist customers with order information, tracking, updates, cancellations, products, and website details.
- Use computer software and systems to access customer accounts and document case notes.
- Process orders and securely handle payment information.
- Personalize customer interactions while representing the Journeys brand.
- Meet attendance requirements and key performance indicators.
- Protect customer data by following company policies and procedures.
- Perform other duties as needed to support business operations.
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