Customer Service Support Representative

New

LabcorpHealthcare diagnostics

This position is remote based in the U.S., Monday through Friday, 9:00 AM to 5:30 PM ESTFull-TimeJunior

Salary18 - 21 USD per hour

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Job Details

Experience: 3 months or more of customer service experience
Required Skills: SalesforceMicrosoft OfficeCustomer serviceAttention to detail

Have a high school diploma or GED.
Have at least 3 months of customer service experience.
Be proficient with Microsoft Office programs.
Maintain a private, HIPAA-compliant workspace.
Have an Internet connection of at least 100 Mbps.
Work independently in a structured environment and within a team.
Demonstrate attention to detail and the ability to prioritize and multitask.
Be able to work in a fast-paced production environment and meet established turnaround times.
Have strong written and verbal communication skills.
Be flexible to work overtime or other shifts depending on business needs.

Act as a liaison between Labcorp, its customers, and patients.
Resolve routine customer requests through inbound or outbound calls and the Internet.
Clarify customer requirements, confirm understanding of solutions, and provide additional education as needed.
Qualify inbound customers requesting Labcorp products and services.
Research complex issues and questions using multiple databases.
Notify clients of test results accurately and on time.
Review test forms for accuracy and report discrepancies.
Maintain medical records, CRM data, and internal records to support HIPAA compliance.
Participate in activities designed to improve customer satisfaction and business performance.

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