Call for Release Customer Service Representative
New
C
CopartVehicle auctions
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- Minimum of one year office support experience in a customer service role.
- Required Skills
- Microsoft ExcelMicrosoft OfficeProblem SolvingCustomer serviceMultitasking
Requirements
- Have at least one year of office support experience in a customer service role.
- Have a high school diploma or GED.
- Type at least 45 WPM.
- Be familiar with basic 10-key.
- Be proficient with Microsoft Office Suite, including Word, Excel, and Outlook.
- Have strong attention to detail and problem-solving skills, and be able to multitask.
- Be comfortable speaking on the phone and writing clear, concise messages.
- Maintain a professional virtual appearance and a quiet, distraction-free workspace.
- Be able to work occasional overtime.
Responsibilities
- Contact body shops to confirm vehicle pickup details and obtain vehicle release authorization.
- Contact vehicle owners to obtain releases and arrange transport, including three-way calls with shops or tow companies when needed.
- Help vehicle owners with personal item removal.
- Use the “DeCode This” tool to search VINs and gather vehicle information.
- Keep accurate notes in the system about each vehicle and all interactions.
- Meet daily performance goals, including making 100+ calls and processing 60+ live lots.
- Participate in weekly team meetings via Teams.
- Follow company policies and guidelines, and assist teammates or with other assigned tasks as needed.
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