Remote Licensed Customer Service Representative

New

FoundeverInsurance customer service

Source API remote eligibility restrictions: United States, Hours of operation and training schedules are listed in ET and CT.Full-TimeJunior

Salary$16 to $19 per hour based on training phase and production milestones

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Job Details

Be at least 18 years old.
Have a high school diploma or GED.
Have 1 year of customer service or related experience; this is preferred.
Be motivated to complete coursework and earn a state insurance license.
Be comfortable managing inbound calls in a structured work-from-home environment.
Have open availability, including evenings and weekends, based on business needs.
Maintain consistent attendance during training and the assigned schedule after training.
Have a hardwired high-speed internet connection with at least 20 Mbps upload and download.
Have a quiet, secure, dedicated workspace free from distractions.
Have a personal computer, laptop, or compatible tablet for College of Insurance training.
Be prepared to travel to testing or fingerprinting locations if required and have a valid state-issued photo ID for the process.

Handle inbound calls from customers with Auto, Homeowners, Renters, and Umbrella insurance policies.
Support billing inquiries while completing licensing requirements.
Transition to full policy servicing and coverage support after becoming licensed.
Explain insurance coverage and help customers resolve policy questions.
Make thoughtful, needs-based coverage recommendations.

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