Customer Service Representative
New
P
PerunHRVehicle services
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- One year of office support experience in a customer service role preferred
- Required Skills
- Customer serviceTime ManagementWritten communicationMultitaskingVerbal communication
Requirements
- One year of office support experience in a customer service role is preferred.
- Demonstrate excellent customer service skills and attitude.
- Have excellent written and verbal communication skills.
- Be proficient with MS Suite.
- Type at least 45 WPM.
- Be able to multitask, prioritize, and manage time in a fast-paced environment.
- Have access to a stable, high-speed internet connection.
- Be available for occasional overtime as needed.
Responsibilities
- Contact body shops to obtain vehicle pickup information and verbal release to pick up vehicles.
- Interact with vehicle owners by phone to help facilitate vehicle releases.
- Work with insurance companies to expedite the vehicle-clearing process.
- Answer and place high-volume calls efficiently and professionally.
- Use company resources to gather information and offer solutions to customer needs.
- Update vehicle lot notes in the system accurately and promptly.
- Work escalated files and assist other teams as assigned.
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