Customer Service Representative (Seasonal)
New
F
Five Star SolutionsCustomer service
Work-at-home for individuals living in the states of Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming., CSTTemporaryJunior
Salary$14 - $14 an hour; Shift differential(extra $1/hr nights & wkds)
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Job Details
- Experience
- Previous 3-6 months customer service or customer support experience preferred
- Required Skills
- Customer serviceActive listeningCustomer support
Requirements
- Previous 3-6 months customer service or customer support experience preferred.
- Previous 3-6 months call center or office background experience is a plus.
- Basic computer skills.
- Quick learner and able to work independently.
- Strong phone and verbal communication skills along with active listening.
- Must be 18 years of age.
- A background check applicable with state and federal laws will be required.
- Provide your own equipment and workspace, including a dedicated work area and secure, reliable, dedicated high-speed internet.
- Use a laptop or desktop with an Intel Core i5-8250U Series processor or greater, 8GB memory, Windows 10 or higher 64-bit, and a screen resolution of 1280x768 or higher.
- Provide one monitor (dual monitors preferred), a USB headset, up-to-date antivirus software, and an enabled firewall.
- Be available for shifts between 7:00am and 9:00pm CST, Monday-Friday and every other weekend.
Responsibilities
- Manage inbound and outbound calls in a timely manner.
- Address customer questions and concerns about products and services through phone, email, or chat.
- Follow communication scripts when handling different topics.
- Identify customer needs, clarify information, research, and provide solutions or alternatives.
- Use company and client resources to handle calls accurately.
- Upsell products when opportunities arise.
- Move between tasks without losing efficiency or composure.
- Maintain punctuality and attendance at scheduled times.
- Remain positive and professional in customer interactions.
- Cross-train as requested.
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