Customer Service Representative (Seasonal)

New

Work-at-home for individuals living in the states of Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming., Shifts between 8:00am-10:00pm (EST); training from 9:00am-6:00pm (EST)TemporaryJunior

Salary$14 - $14 an hour; Shift differential(extra $1/hr nights & wkds)

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Job Details

Experience: Previous 3-6 months customer service or customer support experience preferred; previous 3-6 months call center or office background experience a plus
Required Skills: Customer serviceActive listeningCustomer support

Requirements

Previous 3-6 months of customer service or customer support experience preferred.
Previous 3-6 months of call center or office background experience is a plus.
Have basic computer skills and the ability to learn quickly and work independently.
Have strong phone and verbal communication skills and active listening skills.
Be at least 18 years of age.
Provide your own equipment and workspace, including a dedicated work area.
Have verified, secure, reliable, dedicated high-speed internet and a direct LAN connection.
Use a laptop or desktop with an Intel Core i5-8250U Series processor or greater and 8GB memory on Windows 10 or higher 64 bits.
Have a screen resolution of at least 1280x768 and a USB headset; one monitor is required and dual monitors are preferred.
Keep up-to-date antivirus software installed and a firewall enabled; both will be checked before system login.

Responsibilities

Manage large amounts of inbound or outbound calls in a timely manner.
Address customer questions and concerns about products and services through phone, email, or chat.
Follow communication scripts when handling different topics.
Identify customers' needs, clarify information, research, and provide solutions or alternatives.
Access company and client resources to handle calls accurately.
Upsell products when opportunities arise.
Switch between tasks without losing efficiency or composure.
Maintain punctuality and attendance at scheduled times.
Remain positive and professional in customer interactions, and cross-train as requested.

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