Customer Service Representative 1
New
S
SavistaHealthcare revenue cycle
Source API remote eligibility restrictions: United States, Must be able to work West Coast Operating Hours (8am - 5pm PST / 10am - 7pm CST / 11am - 8pm EST)TemporaryEntry
Salary16 - 18 USD per hour
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Job Details
- Experience
- Minimum of 1 year of customer service experience
- Required Skills
- Customer service
Requirements
- Have a high school diploma or equivalent.
- Have a minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment.
- Handle inbound calls professionally and efficiently in a high-volume call center environment.
- Clearly explain billing and refund-related information to patients.
- Follow structured scripts, workflows, and escalation protocols accurately.
- Pay close attention to detail and accurately document interactions in designated systems.
- Maintain confidentiality and follow client-approved authentication and data privacy requirements.
- Have basic computer proficiency, including experience navigating multiple systems simultaneously.
- Be able to work West Coast Operating Hours (8am - 5pm PST / 10am - 7pm CST / 11am - 8pm EST).
Responsibilities
- Provide support through inbound call handling.
- Verify caller and patient identity using client-approved authentication procedures before discussing account or refund information.
- Explain the refund initiative, refund status, and next steps based on client-approved workflows.
- Respond to patient inquiries using approved scripts, workflows, and escalation protocols.
- Document call interactions accurately in client-designated systems and follow training and documentation standards.
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