Remote Customer Service Associate
New
P
PerunHR
Source API remote eligibility restrictions: United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- Minimum of one year of experience working in a customer facing role, preferably in customer service
- Required Skills
- Customer serviceWritten communicationComputer skillsVerbal communicationActive listening
Requirements
- Provide a resume with the application.
- Have a high school diploma or GED.
- Have a minimum of one year of experience in a customer-facing role; customer service experience is preferred.
- Maintain a quiet and secure working environment free from background noise.
- Be able to guard client confidential information.
- Be familiar with computers and internet navigation.
- Meet internet speed requirements: ping below 50 ms, download above 12.0 Mbps, and upload above 2.0 Mbps.
- Call center experience is preferred, especially with an online bill pay service or financial institution.
- Strong work tenure, with previous roles lasting a year or more, is preferred.
Responsibilities
- Receive inbound calls from merchants.
- Answer merchants’ questions.
- Drive issues to resolution to the client’s satisfaction.
- Listen actively and help clients figure out the best solution.
- Provide service to merchants using verbal and written communication.
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