Customer Service Specialist
New
F
FerrellgasPropane
Source API remote eligibility restrictions: United StatesPart-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1 or more years of customer service experience.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceNegotiationData entry
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience.
- Customer service and negotiation skills.
- Organizational skills, typing, and data entry experience.
- Written and verbal communication skills.
- Proficiency in Microsoft Office, including Excel, Word, and Access.
Responsibilities
- Answer customer inquiries by phone, chat, social media, and email.
- Build and maintain customer business relationships.
- Identify customer issues by asking probing questions and work toward resolutions.
- Maintain and update customer account information.
- Schedule delivery orders and handle related customer issues.
- Follow complaint resolution policies to de-escalate customer situations.
- Send statements and invoices, perform soft collections, handle cash, and take payments by phone.
- Support setup of new customer accounts.
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