Technical Customer Service Advisor
New
P
PerunHRTechnical support
Source API remote eligibility restrictions: United StatesFull-Time
Salary not disclosed
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Job Details
- Languages
- Excellent English written and verbal communication skills
- Experience
- Have at least six months of customer service experience
- Required Skills
- Customer serviceComputer skillsiOSTechnical support
Requirements
- Be at least 18 years old.
- Have a high school diploma or equivalent.
- Have at least six months of customer service experience.
- Pass a criminal background check.
- Have high-speed internet with download speeds of at least 10 Mbps, upload speeds of at least 3 Mbps, and ping below 175 ms; Wi-Fi and satellite internet are not permitted, and an Ethernet connection is required.
- Have strong computer knowledge and type at least 30 words per minute.
- Have excellent written and verbal English communication skills.
- Have a workspace accessible only to you during work hours.
- Be able to work independently in a virtual environment.
- Be courteous, friendly, and professional, and thrive in a fast-paced work environment.
- Live in one of the states listed in the posting.
- Previous contact center and/or work-from-home experience is preferred.
- Familiarity with iOS and/or macOS, or comparable technology, is preferred.
Responsibilities
- Act as the first point of contact for customers.
- Listen to customers and resolve their technical issues.
- Provide product solutions and exceptional customer service.
- Ensure calls are resolved in a timely manner.
- Maintain quality standards and customer satisfaction across interactions.
- Collaborate with management and co-workers in a remote setting.
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